User Interaction Specialist

at Xiaomi in China: Beijing



User Interaction, Xiaomi Taiwan

Summary:
Xiaomi Global’s User Interaction team is all about focusing on the fans.
You actively engage and support global fans through social networks and Internet forums. You have detailed knowledge of our constantly evolving products and services to ensure that user feedback flows to the Product and Service teams and fuels improvement and innovation. In this highly cross-functional role, you are the voice of our fans and problem-solve with the Product, Engineering, Customer Service, After- sales Service and Marketing teams. You process suggestions, bugs, abuse and other product and service information to ensure we are constantly improving the overall Xiaomi experience.

Responsibilities:
• Represent Xiaomi by building healthy relationships with fans to resolve issues, educate and evangelize our products and services
• Own the relationships between Xiaomi products and our fans; guide power users and influencers to represent Xiaomi through relationships, sharing and problem-solving
• Drive user interaction strategies to ensure social network/forum health and users’ questions/feedback receive quality, timely answers
• Own, understand and report on community health and success. Analyze quantitative and qualitative feedback to identify trends and insights into user needs
• Lead new innovations in community programs, including process improvements, best practice sharing and measuring and driving community health

Qualifications:
• Being a Mi fan is a must!
• Native Chinese speaker, fluent in spoken and written English and Chinese
• An avid user of social media platforms (Facebook, Twitter, Instagram, Vine)
• University graduate; 1+ years community manager or online user-to-user experience is preferred
• Excellent problem-solving skills and analytical capabilities. Strong
judgment in navigating and resolving sensitive situations
• Knowledge of Xiaomi products, the Internet and social media
• Entrepreneurial spirit, not a "corporate person" and very creative, outgoing, likeable, humble and naturally capable of easily interacting with others
• Quirky personality
• Strong people skills
Apply now


  
Published on 11-06-2014
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