Customer Service Officer

at Hellotoby in Hong Kong

HelloToby Technology Limited

About HelloToby

Why be Customer Service Officer when you can build a start up?
For more information, please visit

At HelloToby, we are building an online local services marketplace that connects local service providers with people who needs them. We want to transform the way people accomplish any project by offering them the fastest and easiest way to hire trusted local service providers, anytime and anywhere.

HelloToby is a portfolio company of New Frontier, a venture builder which has built widely successful startup, and many others.

Customer Service Officer

Job Description

• Understand and can explain how it works for both suppliers and consumers of
• Swiftly respond to user enquiries through the phone, WhatsApp, online chat,
social media and e-mails
• Effectively communicate HelloToby’s mobile app experience (Android and iOS)
and web experience
• Handle user issues efficiently and responsibly follow up for the best user
• Handle disputes in accordance to existing policies and procedures, ability to think
under stressful situation
• Work with the management team and peers to effectively resolve high priority
member issues
• Record and communicate bugs and user feedback to the developers and the
management team
• Stay informed of all site and policy changes as they occur and be able to
articulate them accurately


• Higher Diploma or Degree holder preferred
• Working experience in customer service an advantage
• Good problem-solving and interpersonal skills
• Strong customer development and relationship management skills
• Proficient in written and spoken English and Chinese
• Immediately availability preferred
• Competitive remuneration package
• Encouraging and fun working environment

• Competitive remuneration package
• Encouraging and fun working environment
• Free snacks and drinks in the office
• PS4
• Experience of working in a fast-moving, fast-growing tech startup environment

Do you like working and experiencing Startup environment?

If you believe in our mission and want to be an integral part of our team, we want to hear from you.

Please send your CV with contact details to us.
Apply now

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Published on 15-05-2017
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